We accept major credit cards including American Express, Diners Club, Mastercard, and Visa.

All prices are listed and charged in U.S. Dollars (USD).

Your order is confirmed once your payment has been successfully processed and authorized.

If your payment fails or is declined, your order will not be processed and will be automatically canceled.

We currently ship only within the United States.

Yes! We offer free standard shipping on all U.S. orders with no minimum purchase.

• Order Cut-Off Time:
  Orders placed after 5:00 PM (EST) will be processed on the next business day
• Processing Time:
  Orders are prepared within 1–2 business days (Monday–Friday)
• Transit Time:
  Once shipped, delivery typically takes 2–3 business days (Monday–Friday)
• Estimated Delivery Time:
  Most customers receive their orders within 3–5 business days from purchase (Monday–Friday)

No, we currently do not ship to PO Box addresses.

Once your order ships, you’ll receive a tracking number via email.

You can track your order here: Track Order Page

You can request a return within 30 days of receiving your order.

Items must:

• Be unused and in brand-new condition
• Include original packaging, tags, and accessories
• Include your order confirmation number

Email us at support@straatje.com with your order number and reason for return.

Refunds are processed within 7 business days after we receive and inspect your return.

Refunds are issued to your original payment method.

• Email: support@straatje.com
• Phone: +17065509856
• Address: 1715 N Leg Ct, Augusta, GA 30909, USA

Monday – Friday, 9:00 AM – 5:00 PM EST (U.S. business hours)

We aim to respond within 24 hours on business days.