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Shipping policy

At Straatje, we aim to provide a swift, reliable, and hassle-free delivery experience. We proudly offer free shipping on all orders within the United States.

1. Shipping Coverage

We currently ship only within the United States.

At this time, we do not offer international shipping.

2. Order Processing & Delivery Times

We work hard to process and deliver your orders as quickly as possible:

  • Order Cut-Off Time:
    Orders placed after 5:00 PM (EST) will be processed on the next business day
  • Processing Time:
    Orders are prepared within 1–2 business days (Monday–Friday)
  • Transit Time:
    Once shipped, delivery typically takes 2–3 business days (Monday–Friday)
  • Estimated Delivery Time:
    Most customers receive their orders within 3–5 business days from purchase (Monday–Friday)

After processing, your package is handed over to our shipping partners for delivery.

3. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required.

4. Shipping Partners

To ensure timely and dependable delivery, we partner with trusted carriers such as the following:

  • USPS
  • UPS

5. Shipping Restrictions

  • International Orders: Not available at this time
  • PO Box Addresses: We currently do not ship to PO Boxes

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this to monitor your shipment in real time. You can track your order on our Order Tracking Page.

7. Delays, Lost, or Damaged Packages

If your order is delayed beyond the expected timeframe, arrives damaged, or appears lost, please contact us as soon as possible.

We will investigate the issue and work quickly to resolve it.

8. Contact Us

If you have any questions about shipping, feel free to reach out:

Straatje

Company Name: Nexavora Digital Group LLC

EIN: 98-1939242

Address: 1715 N Leg Ct, Augusta, GA 30909, USA

Email: support@straatje.com

Phone: +17065509856

Customer Support Hours:

Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours on our business days.