Refund policy

At Straatje, we want you to feel confident in your purchase. If you are not completely satisfied, you may contact us within 30 days of receiving your order to review your return or refund options.

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Returns

You may return eligible items within 30 days from the date of delivery.

To qualify for a return, items must

• Be unused and in original, brand-new condition
• Include all original packaging, tags, and accessories
• Have a valid confirmation number

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How to Initiate a Return

1. Contact Us
   Email us at support@straatje.com with your order number and reason for the return.
2. Prepare Your Return
   Once approved, we will email you a prepaid return shipping label.
3. Ship the Item Back
   Follow the instructions provided to send your item back to us.

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Return Shipping Costs

• Defective, damaged, or incorrect items:
  We will cover the return shipping cost.
• All other returns (e.g., change of mind):
  The customer is responsible for return shipping fees.

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Refunds

After we receive and inspect your returned item, your refund will be processed within 7 days.

Refunds will be issued to your original payment method.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase for a refund and place a new order.

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Sale and Final Sale Items

Items purchased at a discount or sale price are non-refundable

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Restocking Fees

We do not charge any restocking fees.

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Incorrect Shipping Information

Please double-verify your shipping details before completing your order.

Straatje is not responsible for delivery issues resulting from incorrect or incomplete addresses.

Straatje

Company Name: Nexavora Digital Group LLC

EIN: 98-1939242

Address: 1715 N Leg Ct, Augusta, GA 30909, USA

Email: support@straatje.com

Phone: +17065509856

Customer Support Hours:

Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours on our business days.